Anstellungsart: Vollzeit Vergütung: to be discussed during the interview
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Abramo Deutschland GmbH is an international, young and dynamic Company, operating in the Contact Center branch. We provide customer assistance pre and post-sale, in 6 different languages, for a very important e-commerce Player, worldwide leader in fashion and luxury.
Project: we support and advise customers, by phone and email, in purchasing fashion and luxury goods. We support them in navigating the website, place an order and we provide all the needed information regarding delivery and refunds.
Your area of responsability :
Deep understanding of customers’ needs , giving consultancy and offering them the best product according to their expectations. Highlighting and focusing on products plus, by using proper language tools, coherent with the interlocutor. Generating the best possible customer experience on the factual and emotional level.
Excellent communication and relational skills
Proactivity and good listening skills
Ability to meet deadlines and work under pressure
Passion for fashion and design
Ability to work in teamWillingness to self-improvement
Creativity and problem solving
Excellent customer orientation
Confidence and persuasiveness.
We are looking for french native agents or native equivalent
English level at C1 ( spoken and written) is mandatory as second linguistic skill
Our offer :
A warm working environment where employees work in team, supporting each other and try also to enjoy the cooperation.
A multicultural reality of diverse teams, operating and entertaining by respecting values and diversity
Flexible work schedule
Training hold by professional trainers
Fruit and breakfast offered in dedicated break areas
Convenient public transportation links
A basic salary coherent with german law standards
Incentives targeted to the operational performances
Nur Chefsposten. Anwerber, bitte nicht dieses Jobangebot kontaktieren.
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