We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service. Ultimately, you will help increase profitability, boost customer engagement and maintain 19grams reputation as a favorite local spot.
Manage day-to-day operations of the cafe
Hire and onboard new wait staff and baristas
Train employees on drinks preparation and proper use of coffee equipment
Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
Maintain updated records of daily, weekly and monthly revenues and expenses
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
Ensure all cafe areas are clean and tidy
Nurture friendly relationships with customers to increase loyalty and boost our reputation
Work experience as a Cafe Manager or Head Barista
Hands-on experience with professional coffee machines
Availability to work within opening hours (including weekends and holidays)
Excellent communication skills with the ability to manage and motivate a team- Both English and German a bonus.
Customer service attitude
High school diploma
All regulation paperwork to gain employment in Germany including Red Card
What you can expect from us:
A great team oriented environment
On and offsite coffee training
Monthly staff events and trainings
A competitive salary.
Opportunity for growth and development in your coffee career.
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