Front Desk / Customer Service Agent (English, Spanish, German) Berlin (Berlin)
Anstellungsart: Vollzeit Vergütung: competitive
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SANDEMANs NEW Europe is renowned for its famous FREE TOUR and specialized, top-quality walking tours, designed for and loved by independent travellers from around the globe. With administrative offices in London and Berlin, we promote walking tours in 20 cities around Europe, the Middle East and the US - we’re a growing business in an exciting industry.
We are currently seeking a multilingual front desk and customer service representative to join our dedicated customer service team in our Berlin head office.
We are looking for someone who is very comfortable using spoken and written English, Spanish and German and who prides themselves on providing excellent customer service. The right person will be friendly and polite, have experience in office administration and customer service and have excellent communication skills. We have an international team and a busy, fun office atmosphere where there is always something to do!
The role includes:
Providing exceptional customer service via email and telephone in English, Spanish and German
Answering phone calls from customers and operational managers around Europe
Maintaining databases and files
Dealing with the post
Providing ad-hoc support to other company departments
The opportunity to be an active part of an expanding business in an exciting industry
A workplace with a fun, multilingual, highly diverse team from around the world
The chance to develop your skills and experience in a broad range of fields
This is a full-time position that involves working some weekends on a rotating schedule - our tours runs every day of the year and we're always there for our customers!
The ideal candidate should have:
Excellent written and spoken English, Spanish and German
Excellent communication skills
Proven record of providing top-level customer service
Experience in office administration
Highly developed organisational skills
Good IT skills, particularly with MS Office and Google suites
The ability to work independently and to set priorities
A friendly and polite phone manner
A cool head when under pressure
Motivation, flexibility and the ability to work well in a team
Availability to work rotating weekends (approx 1.5 - 2.5 per month)
If you enjoy working in a fast-paced environment, have a passion for travel, tourism and people, and are ready for a new challenge where you skills and expertise will be needed and appreciated, we want to hear from you! Please send us your CV and let us know why you'd like to join SANDEMANs NEW Europe!